Courses:
- Corrective
  Actions
- Basic Skills for
  New Auditors
- Program
  Management
  for Audit
  Leaders
- Process
  Auditing for
  Experienced
  Auditors

Certifications:
- CQEngineer
- CQAuditor
- CQManager

Process Improvement Tools
Tools for Corrective Actions & Problem Solving
16-Hour Workshop

Who Should Attend:
Key operations personnel who are responsible for solving problems such as Plant Managers, Operations Managers, Production Managers & Supervisors, Engineers/Engineering Managers, Service Managers, etc.

What you’ll Learn:
• How to use a systematic approach to correcting problems or nonconformities
• How to use tools for performing root cause analysis
• How to use tools for evaluating effectiveness of corrective actions

Topics to be Covered:
• Managing Team Dynamics
• Systematic Problem Solving
• Defining the Problem
    • Isolating & Containing the Symptoms
    • Collecting & Analyzing Data
    • Developing Possible Alternatives
    • Implementing Changes
    • Documenting & Monitoring Changes
• Preventing other potential Problems
• Acknowledging the Improvement

In addition, the workshop will provide an overview on how to set up an effective preventive action system and ensure that the lessons learned from the corrective actions will be incorporated into future quality planning activities. Participants are required to bring their company’s Corrective and Preventive actions procedures to the class. Also, a summary of their customer corrective action requests and non-conformance reports from internal audits will be used as a part of their class exercises.

ASQ Bodies of Knowledge Covered:
CQ Manager and CQE

2005 Course Dates (updated quarterly)

TO BE SCHEDULED

Course Fee: $600

Enrollment Form in PDF format (click here)